WEEKEND ORDERS
Weekend orders are available on application, surcharges and minimum spends do apply.
DELIVERIES
We work hard to ensure that all our deliveries are with you within a 15-minute window of when you would like your delivery. From time to time, we experience traffic delays that are out of our control, our driver will contact you in advance to notify you of the delay. We do not offer discounts, refunds or compensation for these delays.
CANCELLATION
Cancellation charges will apply when your catering requirements have been confirmed verbally or in writing and where costs have been incurred in regard to food, labour or other services.
Cancellations to be received by:
Up to 20 people – by 2.00pm the business day before
20 to 50 people – 2 business days prior
50 or more people – 5 business days prior
Full staff charges may apply if staff are cancelled within 1 business day prior.
We understand that sometimes cancellations occur that are completely out of your control. Rest assured that we will always work with you to minimise the cost of cancellations to your business.
SAME DAY LAST MINUTE ORDERS
Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders. In order for us to give you a fast and confident response when you call, we will put you on hold and check with the kitchen for product and delivery availability. A $10.00 fee may apply to same day orders to cover the individualized food preparation and alterations to our delivery.
DEPOSIT
All functions booked over the value of $4000 require a 10% deposit for confirmation. The deposit is non-refundable if the function is cancelled within 7 working days of the function date.
PAYMENT TERMS
We require all first orders from any new client/company to be settled in advance by credit/debit card or funds transfer. Following successful completion of your first order, we will be happy to set up a invoiced account.
Standard payment terms for credit accounts are 30 days from invoice date.
Private clients are required to pay in advance for all orders placed.
